Terms & Conditions

By accepting our quotation or using this website you agree to be bound by the terms & conditions of Clean Window Cleaning.

Clean Window Cleaning employs it's own window cleaners and accepts all responsibility for all employees

Payment

You are required to pay within 7 days of the day your windows were cleaned, to ensure this happens please pay for your regular window cleaning via GoCardless Direct Debit. We do also accept cash and bank transfers. GoCardless is our primary payment method for regular window cleaning. Details are available on our website.

If you fail to pay your balance within 30 days and the invoice continues to be unpaid for more than 30 days Clean Window Cleaning reserves the right to suspend your cleaning or replace your place on the round with another customer.

Weather

Our pure water systems work in all weathers, therefore weather conditions are not an acceptable reason for postponing our services. We offer an all year round regular service. We will clean your property in all weather conditions including rain and very low temperatures. Winds and snow do not effect our services & schedule.

Access

Should we be unable to access any part of your property due to locked gates we will only clean the accessible areas such as the front & sides and charge accordingly. We might be unable to return to clean the restricted area until the next scheduled clean. To avoid this please ensure that we have your correct phone number for our SMS text reminder which we send out the evening before each visit. If you are going on holiday just let us know and we will "miss" the clean.

If we deem it safe to do so our operators will from time to time gain access to your property by unlocking your access gate. If you do not wish us to do this please let us know prior to the first clean.

We will endeavour to clean all windows, but if we deem any windows to be inaccessible or unsafe to clean, we will not clean them.

Due to insurance liabilities we will be unable to move obstacles such as but not exclusive to: flowerpots, garden furniture etc. If these or any other items restrict access to an area of your property we will be unable to clean it.

Due to insurance purposes we do not bring our water hoses through your property. We do offer a "front windows only" service for properties with no rear access. Or we may be able to clean if the rear has access to water supply.

Cleaning Frequencies

Clean Window Cleaning ask for window cleaning customers to state clearly if the services requested are intended as a “one off clean”. If not it is assumed a verbal maintenance contract has been initiated for 4, 8 or 12 weekly window cleaning and you will be obliged to have a minimum of 2 cleans before cancellation of the services can be requested. The total price for the 2 cleans will become payable in full if you cancel our services before the 2 cleans have been completed.

If you are a domestic customer that agreed to a 4, 8 or 12 weekly all year round service and you choose to postpone the cleaning throughout the winter months, you will be charged the “First Clean” rate for the first re clean, once service is re-established.

We are happy to supply a schedule of visit dates for our domestic customers, however this is a guide and may change.

Our regular window cleaning round is approximately 4, 8 or 12 weekly. Staff holidays, sick leave and bad weather can effect our schedule. Also at the end of each year we optimise our rounds so your last clean of the year or your first clean of the new year may be early or later than usual. Please allow some flexibility.

Damages

Our window cleaners do not accept liability for damage caused by decorative or structural defects at your property, such as, but not limited to, ill fitting windows, doors, fascias, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, loose stuck on lead, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.

Our window cleaners accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed our brushes will not damage them in any way. If they do become loose or fall off it's because the adhesive is not bonding correctly with the glass. This is because over time the double sided tape used to stick the bars to your glass loses it's adhesion.

Our window cleaners accept no liability for scratched window sills: Over time your upvc window frames will start to oxidise and slowly lose their colour. Your windows sills will be the most effected. When we are cleaning your windows our brush head which is made from soft plastic with nylon bristles may remove some of the oxidation. This may look like scratches but in fact it's just where the grey oxidation has been removed. We will not be held responsible for returning your windows back to "as new" condition.

Our window cleaners accept no liability for scratched glass: The brushes we use are specifically designed for window cleaning and are made of a soft plastic head stock with nylon bristles. There is nothing on the brush which can scratch your glass. There are no metal parts on the brush.

48 Hour Guarantee

After we have cleaned your windows the cleaner will leave a Windows Cleaned card. Clean Window Cleaning offer a 48 hour guarantee against any work carried out. If you are not 100% satisfied we will come back and re-clean for free. To qualify for a free re-clean you must contact us within the 48 hour time period. To book a free re-clean just contact us via email. A call out charge may be applied if we return to clean and we find it's the inside of the windows that are dirty or the double glazed unit has failed and the dirt is on the inside of the unit.

Achieving optimum cleaning results may require a few cleans. For example, detergent residues from previous traditional window cleaning methods may initially cause slight spotting. Leaching can also occur from trickle vents, beading and heavily soiled frames, however in most cases, this will cease after a couple of cleans, once the dirt is removed fully from the frame areas.

Cancellation

If you wish to cancel our services, you must provide at least 7 days notice via post, email or sms text before the next scheduled date. Failure to do so will result in a 100% charge for any work scheduled within this period.

Clean Window Cleaning will send a Text message the evening before the day of cleaning to remind you to unlock your gates and close your windows/vents for the day.

Right To Refuse Work

Clean Window Cleaning reserve the right to refuse work/jobs even if we have taken payment in advance from you for the service to be carried out. The advance payment does not constitute a verbal or written contract between us. If we refuse the work/job on site a full refund will be paid.

We reserve the right to amend these terms and conditions without notice.